We are.

We are Wave Nine, the not-so-typical consultancy from Silicon Valley that practices startup spirit and speed. Together with our strategic partner WorkBoard, Inc., we bring purpose to employees and results to companies. Based on a framework called Objectives and Key Results (OKRs), we help companies gain competitive advantage through high alignment on purpose, strong focus, and transparency. We combine consulting services with a category-defining software platform backed by leading investors such as Andreessen Horowitz, Microsoft, and Softbank.

To complement our growing team, we are looking for a Customer Success Manager in the East Coast, who will support our US team. By building strong relationships with some of the most successful and respected entrepreneurs, you will create long-term value for Wave Nine and accelerate your career as an international consulting professional.

The Job – What you will do

• Drive   increased   revenue   and   effectively   maximize   upsell   opportunities   from

existing customer base

• Plan   and   deliver   projects   on   strategic   alignment   across   a   range   of   industries   and

Regions.

• Build trusting, long-lasting customer relationships and leverage opportunities to support

our growth.

• Enable our clients to use our partner’s market-leading software solution through training

sessions and knowledge facilitation

Define the communication objectives, messages and desired outcomes for each stakeholder group throughout the implementation process

Requirements – What we look for

* Graduated with a bachelor’s or higher degree in business administration, economics or a related subject with a good academic record.

* 1 year + of previous work experience in a comparable position.

* Curiosity and enthusiasm about technology, startups, Silicon Valley, and eagerness to learn.

* Being comfortable working with leaders to support their business goals, and equally comfortable leading workshops.

* Willingness to travel for client engagements.

* Strong skills in MS Office applications.

Benefits – What we offer

* An international team who believes that every member enriches our diversity and inclusion by broadening our ways of problem-solving for future challenges.

* Learn and apply Silicon Valley methods by working directly with companies and leaders from the San Francisco Bay Area.   

* Competitive salary

* Best equipment to support remote work, with occasional on-site client meetings