What Do
Great OKRs Look Like?

OBJECTIVE
Increase our interaction with customers.
Key Result 1:

Raise the communication open rate from 4% to 16%

Key Result 2:

Increase the weekly number of booked follow-up meetings to 20.

Key Result 3:

Attain a service quality rating of 9 or higher.

Key Result 4:

Improve response time by 200%.

With this example, the objective is so clear that even a monkey could understand it. Focused objectives like this one act as a guiding light, steering teams and inspiring a collective commitment to success. The key results are also measurable and trackable. When key results are measurable, it establishes a quantitative metric for progress, leaving no room for ambiguity. This clarity ensures that teams and individuals are aligned in understanding the specific outcomes that need to be achieved to meet the objectives. Don’t think of key results as actions. Rather, think of them as achievements with clear indicators of completion.

Keep in mind, you can’t just copy and paste OKRs into your organization and call it a day. Every company is different, whether it be industry, workflows, or culture. OKRs should be tailored specifically to your organization’s needs and structure.

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Where should we send your free guide?


Wave Nine Inc is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us, as well as other content that may be of interest to you.

 

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Where should we send your free guide?


Wave Nine Inc is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us, as well as other content that may be of interest to you.

 

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