Banking & Finance
Explore proven Objectives and Key Results tailored for your sector. Learn how leading companies align teams and achieve ambitious goals.
Level 1
Executive Leadership
Customer trust us to be their 1st choice
1
Improve customer growth by 5%
2
Reduce customer churn rate from 4% to 3%
3
Customer NPS at 9 or above
4
Improve average speed to answer from 390 to 300
Level 2
Department Leadership
Customer rely on us for fast and fair lending & transactions
1
Reduce fraudulent transaction on customer cards by 5%
2
Improve average time of home loan approval from 20 to 17 business days
3
Increase credit card application by 10%
Level 3
Team Level
Our team of experts help customer navigate their challenges
1
Increase 1st call solve rate from 42% to 47%
2
Improve customer support utilization from 71% to 75%
3
Time to resolution average
4
Reduced from 6 to 5 minutes
Our Clients Achieve Unparalleled Results
Our clients achieve unparalleled transparency, alignment, and accountability
Transform Your Strategy. Achieve Your Goals.
The board demands answers. Your strategic initiatives need to show ROI. Wave Nine provides the proven approach to bridge boardroom strategy to frontline execution, delivering clear business impact stories and board confidence, in weeks, not months.
"When your board demands strategic progress, not just activity reports, we understand that pressure. We've seen how companies like yours, including Intel, transform this challenge into clear business impact stories in weeks, not months. That's the confidence we deliver."
Philipp Schett
Founder & Managing Partner