Privacy policy

Last updated October 20, 2026

Wave Nine, Inc. ("Wave Nine," "we," "us," or "our") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wavenine.com (the "Site") and use our services. It also explains your rights under applicable privacy laws, including the General Data Protection Regulation (GDPR) for EU users. The controller responsible for your personal data is Wave Nine, Inc., 490 43rd Street, Suite 90, Oakland, CA 94609, United States, help@wavenine.com.

Our website may be used without entering personal information. Different rules may apply to certain services on our site, however, and are explained separately below. We collect personal information from you in accordance with the provisions of the General Data Protection Regulation (GDPR), the EU Cookie Directive, the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the Children's Online Privacy Protection Act (COPPA).

Depending on your location, you may have the following rights regarding your personal data:

Access: The right to request copies of your personal data.
Correction: The right to have inaccurate information corrected.
Deletion: The right to request the deletion of your personal data.
Objection: The right to object to certain processing of your data.
Portability: The right to request that your personal data be transferred to another organization or to you.

To exercise any of the rights, please contact us at help@wavenine.com.

The provisions below serve to provide information as to the manner, extent and purpose for collecting, using and processing personal information by the provider.

Our site and communications may contain links to other websites, applications and/or services maintained by third parties. The information practices of such other services, or of social media networks that host our branded social media pages, are governed by third parties' privacy statements, which you should review to better understand those third parties' privacy practices.

INFORMATION WE COLLECT

Personal Information

We may collect personal information that you voluntarily provide to us when you fill out a form, register for one of our online courses, or interact with our services. This information may include:

Name
Email address
Phone number
Job title
Name of the company you work for
Any other information you provide during interactions with our services

Non-Personal Information

We may also collect non-personal information about you automatically when you visit our Site, such as:

IP address
Browser type
Operating system
Referring website
Pages viewed and links clicked
Date and time of visits

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site, analyze website traffic, and personalize content. Analytics and advertising cookies are only set if you click "Accept" in our cookie banner, and you can change your choice at any time via "Cookie settings" at the top of this page. Please see a list of the tools we use below.

HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

To provide and manage our services
To communicate with you, including responding to your inquiries and sending you updates
To personalize your experience on our Site
To improve our Site and services
To comply with legal obligations

LEGAL BASIS FOR PROCESSING (EU USERS)

If you are located in the European Union, we process your personal information based on the following legal grounds:

Consent: Where you have given us clear consent to process your personal information.
Contractual Necessity: Where processing is necessary for the performance of a contract with you.
Legal Obligation: Where processing is necessary to comply with our legal obligations.
Legitimate Interests: Where processing is necessary for our legitimate interests, provided that your rights and interests do not override those interests.

HOW WE SHARE YOUR INFORMATION

We may share your personal information with third parties in the following circumstances:

Service Providers: We may share your information with service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.

INTERNATIONAL DATA TRANSFERS

As a U.S.-based company, your personal information may be transferred to, and processed in, the United States or other countries outside the European Economic Area (EEA). We ensure that such transfers are carried out in accordance with applicable data protection laws, including the use of Standard Contractual Clauses or other appropriate safeguards.

DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

DATA RETENTION

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

CHILDREN'S PRIVACY

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

CONTACTING US

On our website we offer you the opportunity to contact us, either by email and/or by using a contact form. In such an event, the information you provide is stored for the purpose of facilitating communications with you. Form submissions are stored on servers we operate on Amazon Web Services (AWS); no data is transferred to third parties for their own use.

Our website makes use of so-called 'cookies' in order to recognize repeat use of our website by the same user/internet connection subscriber. Cookies are small text files that your internet browser downloads and stores on your computer. They are used to improve our website and services. In most cases these are so-called "session cookies" that are deleted once you leave our website. To an extent, however, these cookies also pass along information used to automatically recognize you. Recognition occurs through an IP address saved to the cookies. You can prevent cookies from being installed by adjusting the settings in your browser, however, by doing so, you may not be able to make full use of all the functions of our website. The information thereby obtained is used to improve our services, marketing and to expedite your access to the website.

If you've accepted cookies on our site but wish to withdraw your consent, you can do so at any time via "Cookie settings" at the top of this page, or by contacting us using the information found at the bottom of this page.

GOOGLE

Our website uses Google Analytics and Google Tag Manager, a web analytics service provided by Google, LLC. ("Google"). Google uses 'cookies', which are files saved on your computer, to help the website analyze how you use the site. The information generated by these cookies will be transmitted to and stored by Google on servers. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for Wave Nine and providing other services relating to website activity and internet usage.

We use Google Analytics to collect information about how visitors interact with our website, including:

Tracking User Behavior: Google records data such as the pages you visit, how long you stay on our site, how you arrived at our site (e.g., from a search engine or direct URL), and your general geographic location.
Device and Browser Information: Information about the type of device you are using (e.g., desktop or mobile), your browser, operating system, and screen resolution may also be collected.
Anonymized IP Address: Google anonymizes your IP address before storing it, meaning that your exact location cannot be identified.

The data collected helps us to understand website performance, improve user experience, and optimize our marketing efforts, including tailoring content and ads based on your interests or previous interactions with the site. Google integrates with a variety of third-party tools and services to enhance our marketing efforts. It ensures that all tags are correctly implemented and fired at the appropriate times.

You may refuse the use of these cookies by selecting the appropriate settings in your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading and installing this browser plugin. Further information concerning Google's data privacy can be found in the Google Privacy Policy.

MICROSOFT CLARITY

If you accept cookies, we use Microsoft Clarity, a service provided by Microsoft Corporation, to understand how visitors use our website and to improve it. Here's how we use Clarity:

Heatmaps and Session Recordings: Clarity creates heatmaps and recordings of visits that show how visitors move, click and scroll on our pages, so we can see which areas work well and which need improvement.
Usability Insights: Clarity highlights signs of frustration, such as repeated clicks or quick exits, so we can fix confusing parts of our website.
Masked Input: Clarity masks the text you type into form fields by default, so recordings do not show the information you enter.
Cookie Usage: Clarity sets cookies to recognize repeat visits and to connect the pages viewed during a visit. These cookies are used for analysis purposes only.

Clarity data is processed by Microsoft in accordance with its privacy statement.

You can withdraw your consent at any time via "Cookie settings" at the top of this page. Details on the cookies Clarity uses can be found in Microsoft's Clarity cookie list.

AMAZON WEB SERVICES (AWS)

We host our website forms, our customer database and our online learning platform on Amazon Web Services (AWS), provided by Amazon Web Services, Inc. When you submit a form or register for one of our online courses, the information you provide (such as your name, email address and, for courses, your learning progress) is stored on these servers. AWS acts as our hosting provider and processes this data only on our behalf.

We keep this data only for as long as necessary to respond to your request, provide you with course access, and meet any legal obligations. To learn more about how AWS protects data, please refer to the AWS Privacy Notice.

MICROSOFT ADVERTISING

If you accept cookies, we use the Microsoft Advertising Universal Event Tracking (UET) tag, provided by Microsoft Corporation, to measure how our ads on Bing and other Microsoft services perform. The tag records which pages you visit after clicking one of our ads, so we can see which campaigns lead to inquiries.

For more information on Microsoft's privacy practices, please refer to their privacy statement.

GOOGLE ADS

If you accept cookies, we use Google Ads conversion tracking, provided by Google LLC, to measure how our ads on Google Search and Google partner sites perform. The tag records whether you visit our pages or contact us after clicking one of our ads, so we can see which campaigns lead to inquiries. For more information, see how Google uses information in advertising. You can manage your Google ad settings at myadcenter.google.com.

FIREFLIES.AI

We use Fireflies.ai to record, transcribe, and analyze our sales and business meetings and calls. Fireflies helps us deliver a seamless experience to our prospects, partners and clients.

Data Collected: This includes audio and video recordings, names of participants, and the text of the conversation.
Purpose: We use these recordings to ensure accuracy in our project notes, improve our services, and maintain a record of agreements and action items.
User Rights: Participants are notified when a recording is in progress. You may request to not be recorded or ask for the deletion of a recording by contacting us at help@wavenine.com.
Privacy: Data handled by Fireflies is subject to their privacy standards and is used solely for our internal business purposes.

For more details on Fireflies.ai's data handling practices, you can refer to their Privacy Policy.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated effective date. We encourage you to review this policy periodically to stay informed of how we are protecting your information.

To request a copy of your information, ask for your data to be deleted, or ask a question about your data privacy, please contact us at help@wavenine.com